WELCOME TO BERNARD DELETTREZ CUSTOMER CARE

THIS SECTION IS PROVIDED AS A QUICK REFERENCE TO OUR POLICIES AND TO ANSWER ANY QUESTIONS YOU MAY HAVE WHILST USING BERNARDDELETTREZ.COM. FOR  ANY OTHER ENQUIRY, PLEASE SEND AN EMAIL TO : store@bernarddelettrez.com

SINCERELY,
BERNARD DELETTREZ CUSTOMER CARE.


SHIPPING

We ship to:
Italy
European Union
Switzerland
Norway
United States
Canada
China
Japan
Hong Kong
Taiwan
Australia
Saudi Arabia
Qatar
Arab Emirates
We exclusively ship by courier:
DHL and Ferrari.
Shipping Costs – Standard( 2-4 business days):
Italy free
EU  
15€
US & Canada
35€
Rest of the world
40€
For any destination not mentioned on the list, or other shipping enquiries please email : store@bernarddelettrez.com
We ship most of orders within 2 business days from date of purchase. Orders are not delivered/processed on weekends or holidays. Please note that customs fees and any taxes associated with the purchase are responsibility of the customer.

PAYMENTS

BERNARD DELETTREZ.COM ACCEPTS THE FOLLOWING PAYMENT METHODS:

CREDIT CARD: VISA, MASTERCARD, AMERICAN EXPRESS, VISA ELECTRON. BERNARDDELETTREZ.COM DOES NOT STORE YOUR CREDIT CARD INFORMATION AT ANY TIME, AND OFFERS A SECURE PAYMENT METHOD POWERED BY BANCA SELLA AND SECUREPAY.


PRE-ORDER
A PRE-ORDER IS THE RESERVATION OF AN ITEM THAT IS NOT YET AVAILABLE FOR SALE, BUT WILL BE SOON.

MIXED ORDER CONSISTING OF CURRENTLY AVAILABLE AND PRE-ORDER ITEMS: THE PRODUCTS WILL BE DISPATCHED AT THE SAME TIME, WHEN THE ITEM PRE-ORDERED WILL BE READY. IF YOU WISH TO RECEIVE IMMEDIATELY THE ITEM IN STOCK, PLEASE CONTACT US AT : store@bernarddelettrez.com  AND WE WILL BE PLEASED  TO OFFER YOU A CUSTOM-MADE DELIVERY SOLUTION.

ORDER CONSISTING OF PRE-ORDER ITEMS WITH DIFFERENT DELIVERY DATES: THE PRODUCTS WILL BE SHIPPED TOGETHER ON THE LATEST ESTIMATED DELIVERY DATE. IN ANY CASE, YOU WILL RECEIVE A CONFIRMATION E-MAIL AS SOON AS THE PACKAGE IS SHIPPED.


RETURNS AND REFUNDS
YOU CAN RETURN ANY ITEM PURCHASED ON BERNARDDELETTREZ.COM WITHIN 14 DAYS OF THE DELIVERY DATE.  WE CURRENTLY ARE ABLE TO ACCEPT RETURNS ONLY FROM ITALY AND EU UNION COUNTRIES.

FOR INSTRUCTIONS ON HOW TO PLACE A RETURN PLEASE SEND US AN EMAIL TO : store@bernarddelettrez.com.

PLEASE DO NOT, UNDER ANY CIRCUMSTANCES RETURN AN ITEM WITHOUT HAVING CONTACTED US FIRST, OR USING A POSTAL SERVICE DIFFERENT THAN WHAT WE SUGGESTED. IF THIS HAPPENs, WE WILL DENY ANY RESPONSABILITY ON LOST PACKAGES AND YOUR REFUND MAY BE DENIED.

PLEASE NOTE THAT AT THE MOMENT WE ARE UNABLE TO ACCEPT  RETURNS FROM OUTSIDE ITALY AND THE EU. IF YOU HAVE PURCHASED AN ITEM FROM AN EXTRA- EU COUNTRY AND WOULD LIKE TO RETURN IT, PLEASE SEND US AN EMAIL TO store@bernarddelettrez.com AND WE WILL EVALUATE THE CASE AND WILL MAKE OUR BEST EFFORTS TO HELP YOU.

THANK YOU FOR YOUR UNDERSTANDING.


SIZE GUIDE

HOW TO MEASURE YOUR FINGER:
Find a piece of string or strip of paper. Wrap it around your finger snugly, (not tight or loose). You should be able to slip it over your knuckle. Using a pen – mark the point on the string/paper where it overlaps forming a complete circle. Lay the strip down on a ruler in millimeters, and convert that length to the ring size on the chart.

IT FR US Centimetres
2 42 2 13,25
3 43 2 1/2 13,75
4 44 3 14
5 45 3 1/4 14,5
6 46 3 3/4 14,75
7 47 4 15
8 48 4 1/2 15,25
9 49 4 3/4 15,5
10 50 5 1/4 16
11 51 5 1/2 16,25
12 52 6 16,5
13 53 6 1/4 17
14 54 6 3/4 17,25
15 55 7 1/4 17,5
16 56 7 1/2 17,75
17 57 8 18,25
18 58 8 1/4 18,5
19 59 8 3/4 18,75
20 60 9 19
21 61 9 1/2 19,5
22 62 9 3/4 19,75
23 63 10 1/4 20
24 64 10 3/4 20,5
25 65 11 20,75
26 66 11 1/2 21,25
27 67 11 3/4 21,5
28 68 12 1/4 21,75


SHOPPING
ITEM SEARCH:

TO EASILY BROWSE OUR CATALOG, SELECT A CATEGORY FROM THE NAVIGATION MENU OR BROWSE OUR SELECTIONS ON THE HOMEPAGE. TO FIND SOMETHING MORE SPECIFIC, USE OUR FILTERS OR THE WEBSITE SEARCH OPTION.

PRODUCT INFORMATION:

ON EACH PRODUCT PAGE, YOU WILL FIND ALL AVAILABLE SIZES AND COLORS, A DESCRIPTION AND THE COMPOSITION OF THE ITEM. CLICK ON THE PRODUCT IMAGE TO ZOOM IN AND SEE ALL OF THE DETAILS.

HOW TO ORDER:

  • FROM THE ITEM PAGE, SELECT THE DESIRED COLOR AND SIZE OF THE PRODUCT.
  •  ADD THE PRODUCT TO YOUR SHOPPING BAG
  • ONCE YOU HAVE FINISHED SHOPPING, CLICK ON CART
  • SELECT A SHIPPING METHOD AND A PAYMENT METHOD
  • ENTER YOUR SHIPPING DETAILS AND ON THE FOLLOWING PAGE, YOUR PAYMENT DETAIL
  • CHECK THAT THE INFORMATION YOU ENTERED IS CORRECT AND CLICK “BUY NOW”.

AFTER A FEW MINUTES YOU WILL RECEIVE A CONFIRMATION E-MAIL WITH THE DETAILS OF YOUR ORDER. FROM THIS MOMENT ON OUR ATELIER WILL TAKE CARE OF EVERYTHING AND AS SOON AS THE ORDER SHIPS WE WILL NOTIFY YOU WITH ANOTHER CONFIRMATION E-MAIL.


CAN I SHOP FROM MY MOBILE DEVICE?

OF COURSE! YOU CAN NAVIGATE THE MOBILE-OPTIMIZED VERSION OF OUR WEBSITE.


CAN I CANCEL MY ORDER?

IF YOU ARE WILLING TO  CANCEL AN ORDER PLEASE SEND US AN EMAIL TO store@bernarddelettrez.com . IF YOUR PARCEL HAS NOT BEEN SHIPPED YET, WE WILL DO OUR BEST TO ACCOMODATE YOUR NEEDS.


CAN I MODIFY MY ORDER AND ADD OTHER PRODUCTS OR REMOVE THEM?

IF YOU ARE WILLING TO MODIFY AN ORDER PLEASE SEND US AN EMAIL TO  store@bernarddelettrez.com  AND IF YOUR PARCEL HAS NOT BEEN SHIPPED YET, WE WILL DO OUR BEST TO ACCOMODATE YOUR NEEDS.


Thank you,

Bernard Delettrez Customer Care