SHIPPING

We ship to:
Italy
European Union
Switzerland
Norway
United States
Canada
China
Japan
Hong Kong
Taiwan
Australia
Saudi Arabia
Qatar
Arab Emirates
We exclusively ship by courier:
DHL and Ferrari.
Shipping Costs – Standard( 2-4 business days):
Italy free
EU  
 15€
US & Canada
 20€
Rest of the world
 25€/35€
For any destination not mentioned on the list, or other shipping enquiries please email : store@bernarddelettrezstore.com
We ship most of orders within 2 business days from date of purchase. Orders are not delivered/processed on weekends or holidays. Please note that customs fees and any taxes associated with the purchase are responsibility of the customer.

RETURNS AND REFUNDS
YOU CAN RETURN ANY ITEM PURCHASED ON BERNARDDELETTREZ.COM  WITHIN 14 DAYS OF THE DELIVERY DATE.

WE CURRENTLY ARE ABLE TO ACCEPT RETURNS ONLY FROM ITALY AND EU COUNTRIES.

 

FOR INSTRUCTIONS ON HOW TO PLACE A RETURN PLEASE SEND US AN EMAIL TO : store@bernarddelettrezstore.com.

PLEASE DO NOT, UNDER ANY CIRCUMSTANCES, RETURN AN ITEM WITHOUT HAVING CONTACTED US FIRST  OR USING A POSTAL SERVICE DIFFERENT THAN WHAT WE SUGGESTED. IF THIS HAPPEN WE WILL DENY ANY RESPONSABILITY ON LOST PACKAGES AND YOUR REFUND MAY BE DENIED.

PLEASE NOTE THAT AT THE MOMENT WE ARE UNABLE TO ACCEPT  RETURNS FROM OUTSIDE ITALY AND THE EU. IF YOU HAVE PURCHASED AN ITEM FROM AN EXTRA- EU COUNTRY AND WOULD LIKE TO RETURN IT, PLEASE SEND US AN EMAIL TO : store@bernarddelettrezstore.com AND WE WILL EVALUATE THE CASE AND WILL MAKE OUR BEST EFFORTS TO HELP YOU.

Please note that unwanted item(s) have to be returned undamaged, unworn and in their original packaging and shipped back to us at your own expense. We recommend to use Special Delivery Service providing us with the tracking number and insured to its appropriate value as the goods are under your responsibility until we receive them. Due to the handmade nature of our jewellery, items may vary slightly to the ones shown in the photographs. We have made all necessary efforts to show and describe the colors of our jewellery, however as computer screens vary, we cannot guarantee the full accuracy of any color.

Thank you,

Bernard Delettrez Customer Care